Contact
Where Can I Order?
Currently, we only ship within Australia.
You can track your order anytime through our Order Tracking, easily accessible from the top menu. If you have any questions, don’t hesitate to reach out!
How Long Will Delivery Take?
Your order typically arrives within 4 to 11 business days, divided into two stages:
- Processing Time: 1–3 business days (for orders placed before 22:00) to confirm, customize, check quality, and package your items.
- Shipping Time: 3–8 business days, depending on your location, for delivery from our shipping center to your doorstep.
Shipping Costs
Shipping is always free. There are no additional charges regardless of the size or weight of your shipment.
Return Policy
You can return a product within 30 calendar days of receiving it. The buyer bears the return shipping costs. Upon approval, the refund will be made via the original payment method. Please see our Return policy for more details.
Exceptions to the Return Policy
Yes, there are some exceptions, such as partial refunds for used products, damaged items, or items not in their original condition. More information can be found in our Return Policy.
Contacting Us
If you encounter any issues with your order or have any questions, please contact us through our Contact page. We will do our best to respond to your inquiry promptly.
We are always happy to hear from you! Whether you have questions about our products, need assistance with your order, or want to provide feedback on your experience, we are here to help.
Contact Information:
Email: support@williamsmelbourne.com
Or visit our contact page.
Company Information:
Williams Melbourne
Address: 9 Coolana Dr, Clyde North VIC 3978, Australia
Email: support@williamsmelbourne.com
Contact page: www.williamsmelbourne.com/pages/contact
Phone number: +44 07909006776
Our customer service team is available Monday to Friday from 9 AM to 5 PM.