Contact

Order Processing Time

We aim to process every order within 1-3 business days after placement.

Delivery Time

Once your order has been processed and shipped, you can expect your products to arrive within 6 to 9 business days in Australia.

Order Tracking

After your order has been shipped, you will receive a confirmation email with your order number. You can check the status of your order at any time on our 'Order Tracking' page by entering your order number.

Shipping Costs

Shipping is always free. There are no additional charges regardless of the size or weight of your shipment.

Return Policy

You can return a product within 30 calendar days of receipt. The buyer is responsible for return shipping costs. Once approved, refunds will be processed via the original payment method. For more details, please refer to our Return Policy.

Exceptions to the Return Policy

Yes, there are some exceptions, such as partial refunds for used products, damaged items, or items not in their original condition. More information can be found in our Return Policy.

Contacting Us

If you encounter any issues with your order or have any questions, please contact us through our Contact page. We will do our best to respond to your inquiry promptly.

We are always happy to hear from you! Whether you have questions about our products, need assistance with your order, or want to provide feedback on your experience, we are here to help.

 

 

Contact Information:

Email: support@williamsmelbourne.com

Or visit our contact page.

 

Company Information:

E-DGTL Limited

Address: 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong

(Our business address does not serve as a return address. Packages sent here will be rejected.)

Email: support@williamsmelbourne.com

Contact page: www.williamsmelbourne.com/pages/contact

Company no.: 3286583

Phone number: +44 07909006776 (no customer support)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.