Frequent Asked Questions (FAQ)

Order Processing Time

We aim to process every order within 1-3 business days after placement.

Delivery Time

After processing and shipping your order, you can expect to receive your products within 6 to 9 business days at destinations in Australia.

How Can I Track My Order?

Once your order has been shipped, you will receive a confirmation email with your order number. You can check the status of your order at any time on our 'Track Order' page by entering your order number.

Shipping Costs

Shipping is always free. No additional fees will be charged, regardless of the size or weight of your package.

Return Policy

You can return a product within 30 calendar days of receiving it. The buyer bears the return shipping costs. Upon approval, the refund will be made via the original payment method. Please see our page for more details.

Are There Exceptions to the Return Policy?

Yes, there are some exceptions, such as partial refunds for used products, damaged items, or items not in their original condition. Please refer to our Return policy for more information.

How Can I Contact You If I Have a Problem with My Order?

If you have any problems with your order or questions, please contact us via our contact page. We will do our best to respond to your inquiry quickly.

 

Contact Information:

Email: support@williamsmelbourne.com

Or visit our contact page.

 

Company Information:

E-DGTL Limited

Address: 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong

(Our business address does not serve as a return address. Packages sent here will be rejected.)

Email: support@williamsmelbourne.com

Contact page: www.williamsmelbourne.com/pages/contact

Company no.: 3286583

Phone number: +44 07909006776 (no customer support)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.