Privacy Policy

At Williams Melbourne, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting or shopping on our website williamsmelbourne.com.

By using our website and services, you agree to the practices described in this Privacy Policy. If you have any questions or concerns about how we handle your data, please feel free to contact us.

1. Information We Collect

When you visit our website or make a purchase, we collect the following types of information:

  • Personal Information: When you place an order, sign up for an account, or contact us, we may collect personal details such as your name, email address, shipping address, phone number, and payment information.
  • Non-Personal Information: We also collect non-identifiable data such as your browsing behavior on our website, device information, and IP address to improve your shopping experience and enhance our website’s performance.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and personalize content. You can adjust your browser settings to block cookies, but this may affect your experience on our website.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To fulfill and process your orders, including shipping, billing, and providing customer support.
  • Account Management: To create and manage your account, including communication regarding your orders, promotions, and updates.
  • Customer Support: To assist you with inquiries or issues, whether by email, phone, or live chat.
  • Marketing: With your consent, we may send you marketing emails or special promotions. You can opt-out of marketing emails at any time by clicking the unsubscribe link in the emails.
  • Website Improvements: To analyze site usage, diagnose problems, and enhance your experience.

3. How We Protect Your Information

We implement various security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your personal and payment details are encrypted during transactions using secure SSL (Secure Socket Layer) technology.

We also ensure that our third-party service providers, such as payment processors, follow strict privacy and security standards to safeguard your data.

4. Sharing Your Information

We will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment Processors: To process your payments securely.
  • Shipping Providers: To deliver your orders.
  • Service Providers: To manage customer support, email marketing, or website maintenance.

We ensure that these third-party providers comply with privacy laws and take reasonable measures to protect your data.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access and Update: You may access, update, or correct your personal information by logging into your account or contacting us directly.
  • Opt-out of Marketing Communications: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in the email or contacting us.
  • Data Deletion: You may request the deletion of your personal data by contacting us. However, certain information may be retained for legal or accounting purposes.

6. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or maintain personal information from anyone under the age of 18. If you believe that we have collected such information, please contact us, and we will take steps to delete it.

7. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated date at the bottom. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy, or if you would like to exercise any of your rights, please contact us using the information below:

Email: support@williamsmelbourne.com
Phone: +61 488 827 343
Business Days: Monday - Friday
Business Hours: 09:00 AM - 05:00 PM
Address: 183 Stanley St, West Melbourne VIC 3003, Australia

We aim to respond to all inquiries within 1 business day.

Thank you for trusting Williams Melbourne with your personal information.