Shipping Policy

Thank you for shopping with us. We strive to process and ship your order quickly. Here is an overview of our shipping information:

Processing Time: We process all orders within 1-3 business days after receiving your order. If there are any delays, we will inform you promptly.

Delivery Time: After processing and shipping your order, you can expect to receive your products within 6 to 9 business days at delivery addresses in Australia. Please note that this is an estimate, and actual delivery times may vary depending on the recipient's location and the time of year.

Order Tracking: Once your order has been shipped, you will receive a confirmation email with your order number. You can check the status of your order at any time on our 'Order Tracking' page by entering your order number. If you encounter any issues with order tracking, we are here to assist you.

Shipping Costs: Shipping is always free, regardless of the size or weight of your package. No additional fees will be charged.

Thank you for your trust, and we are here to assist you with any questions you may have.

 

 

Contact Information:

Email: support@williamsmelbourne.com

Or visit our contact page.

 

Company Information:

E-DGTL Limited

Address: 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong

(Our business address does not serve as a return address. Packages sent here will be rejected.)

Email: support@williamsmelbourne.com

Contact page: www.williamsmelbourne.com/pages/contact

Company no.: 3286583

Phone number: +44 07909006776 (no customer support)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.