Shipping Policy
At Williams Melbourne, we are dedicated to providing our customers with a seamless shopping experience. Below you will find important information about our shipping process, including delivery times, shipping costs, and our policy for orders placed on our website.
1. Shipping Method
We offer Free Shipping for all orders within Australia. Our shipping method is called "Free Shipping", which allows us to provide fast and reliable delivery to your doorstep at no extra cost.
2. Processing & Dispatch Times
- Order Processing: We process all orders within 1-3 business days from the time the order is placed.
- Order Cut-off Time: The cut-off time for same-day processing is 10:00 PM (AEST). Any orders placed after this time will be processed on the next business day.
- Delivery Time: Once your order is processed, transit times usually range from 3-8 business days. The total estimated delivery time from order to delivery is 4-11 business days.
- Business Days: Our team works Monday to Friday, 09:00 AM - 05:00 PM (AEST), and we do not process or ship orders on weekends or public holidays.
3. Shipping Destinations
- We currently only ship to locations within Australia.
- Unfortunately, we do not offer international shipping at this time.
4. Shipping Costs
- Free Shipping: All orders within Australia are eligible for free shipping. No minimum purchase is required to enjoy free shipping.
- There are no hidden fees or extra charges for shipping. We cover the cost of delivering your order to you.
5. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery. Please allow up to 24 hours for the tracking information to update after receiving your confirmation email.
6. Shipping Delays
While we strive to deliver your order within the estimated time frame, there may be occasional delays due to factors such as weather conditions, public holidays, or issues with the courier service. We appreciate your understanding in such cases and will keep you informed if any significant delays occur.
7. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. Williams Melbourne is not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error with your address, please contact us immediately at support@williamsmelbourne.com or call +61 488 827 343 to make corrections before the order is shipped.
8. Order Cancellations
Once an order has been dispatched, it cannot be canceled. Please contact us immediately if you need to cancel an order, and we will assist you as much as possible before shipment.
9. Return Shipping Costs
- If you made a wrong order (e.g., choosing the wrong size or color), you will be responsible for the return shipping costs.
- Return shipping costs for small packages start at 30 AUD and may vary depending on the size of the package. Please contact us for specific return shipping cost details.
- If your order arrives damaged or if we sent you an incorrect item, we will cover the return shipping costs.
10. Contact Us
If you have any questions or need assistance with your order or shipping details, please don’t hesitate to contact us:
- Email: support@williamsmelbourne.com
- Phone: +61 488 827 343
- Business Days: Monday - Friday
- Business Hours: 09:00 AM - 05:00 PM
- Address: 183 Stanley St, West Melbourne VIC 3003, Australia
We aim to respond to all inquiries within 1 business day.
Thank you for choosing Williams Melbourne! We hope you enjoy your shopping experience with us.