Return Policy
Return Policy
Thank you for shopping with us. We value your trust and aim to provide you with a smooth shopping experience. Here is an overview of our return policies:
Return Period
You can return a product within 30 calendar days of receipt. The product must be unused and in the condition you received it, including the original packaging.
Return Shipping Costs
The customer is responsible for the return shipping costs. We recommend using a trackable shipping service as we cannot be held responsible for lost returns. Return shipping costs for a small package start at 30 AUD and may vary depending on the size of the package. Returns must be sent to our address in China.
Return Label
The return label must be downloaded and printed by the customer. Please ensure the label is correctly affixed to the return package before sending it back.
Exchanges
Upon receipt and inspection of your return at our warehouse in China, we offer the option for an exchange, subject to availability. Please contact our customer service team to initiate the exchange process and receive further instructions.
Refunds
Once we have received and inspected your return, we will notify you via email regarding the status of your refund. The refund will be processed through your original payment method and will be completed within 5 business days, depending on your bank or credit card company's policies.
Please send your returns to the following address:
Hu Xupeng
Address: Floor 5, Building 2, No. 8 Fengbao Road, Tangxia Town, Dongguan City, Guangdong Province (Guangda Manufacturing. Tangxia Smart Valley), China
Postal code: 523716
Phone: 13392304392
Make sure the package is sent to our warehouse in China and that a tracking number is provided.
Exceptions
There are situations where only partial refunds are granted, such as for products with obvious signs of use, damaged or incomplete items, or returns that are outside the 30-day return window. Additional costs may apply if the returned product arrives damaged.
If you have any questions about your specific item or need assistance, please contact us before returning the product. We are happy to help.
Contact Information:
Email: support@williamsmelbourne.com
Or visit our contact page.
Company Information:
E-DGTL Limited
Address: 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong
(Our business address does not serve as a return address. Packages sent here will be rejected.)
Email: support@williamsmelbourne.com
Contact page: www.williamsmelbourne.com/pages/contact
Company no.: 3286583
Phone number: +44 07909006776 (no customer support)
Our customer service team is available Monday to Friday from 9 AM to 5 PM.