Return Policy

Return Policy

Thank you for shopping with us. We value your trust and aim to provide you with a smooth shopping experience. Here is an overview of our return policies:

Steps for Your Return:

  1. Email our customer service team at support@williamsmelbourne.com if you have questions or need assistance.
  2. Wait for our team to send you the confirmation and return shipping address.
  3. Pack your items securely and ship them back. Note: You are responsible for obtaining a return shipping label and covering shipping costs.
  4. Our team will send you updates as your return progresses.
  5. You'll receive a notification once we have your returned item(s) in hand.
  6. Expect your refund to be processed within 5 business days of receipt.

Remember: Only items in new condition qualify for returns. All returns must be initiated within 30 days of receiving your order.

Return Period

You can return a product within 30 calendar days of receipt. The product must be unused and in the condition you received it, including the original packaging.

Damaged goods

If the ordered product arrives damaged, dirty or used. The return costs are covered by us. Mail us with pictures within 7 days of arrival.

Return Shipping Costs

The customer is responsible for the return shipping costs. We recommend using a trackable shipping service as we cannot be held responsible for lost returns. Return shipping costs for a small package start at 30 AUD and may vary depending on the size of the package. 

Return Label

The return label is not provided by us and is the Responsibility of the customer.

Exchanges

We dont offer direct exchanges.

Refunds

Once we have received and inspected your return, we will notify you via email regarding the status of your refund. The refund will be processed through your original payment method and will be completed within 5 business days, depending on your bank or credit card company's policies.

Return address

After we receive your return notification, our customer service team will email you the return shipping address.

Exceptions

There are situations where only partial refunds are granted, such as for products with obvious signs of use, damaged or incomplete items, or returns that are outside the 30-day return window. Additional costs may apply if the returned product arrives damaged.

If you have any questions about your specific item or need assistance, please contact us before returning the product. We are happy to help.

Contact Information:

Email: support@williamsmelbourne.com

Or visit our contact page.

Company Information:

Williams Melbourne

Address: 9 Coolana Dr, Clyde North VIC 3978, Australia

Email: support@williamsmelbourne.com

Contact page: www.williamsmelbourne.com/pages/contact

Phone number: +44 07909006776 

Our customer service team is available Monday to Friday from 9 AM to 5 PM.