Payment Policy

At Williams Melbourne, we aim to provide a seamless shopping experience with secure and convenient payment options. Below you will find important details about our payment methods and terms.

1. Accepted Payment Methods

We accept the following payment methods to ensure a secure and easy checkout process:

  • PayPal
  • Visa
  • MasterCard

All payments are processed securely through trusted payment gateways to protect your personal and financial information.

2. Payment Security

  • Our website uses SSL (Secure Socket Layer) encryption to ensure the safety of your personal and payment information. Your information is securely transmitted and protected during the payment process.
  • We comply with the highest standards of security and privacy protection to ensure your data is handled safely.

3. Currency

  • All prices displayed on our website are in AUD (Australian Dollars).
  • If you are shopping from outside Australia, please note that your payment will be processed in AUD, and your bank or payment provider will convert the amount to your local currency. Currency conversion fees may apply depending on your payment method.

4. Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
  • If for any reason your payment fails or is declined, we will notify you immediately so you can rectify the issue.

5. Payment Authorization

  • We may verify the payment information you provide to ensure the security of your transaction. This may include confirming the billing address or requesting additional documentation.
  • Williams Melbourne reserves the right to cancel any order if payment cannot be successfully processed or if any discrepancies are found with your payment details.

6. Billing Address

  • Please ensure that the billing address you provide matches the information associated with your payment method. Inaccurate billing details may lead to delays in processing your order or cause issues with payment authorization.
  • If you notice any errors or need to update your billing information, please contact us immediately at support@williamsmelbourne.com or call +61 488 827 343.

7. Fraud Prevention

  • To protect both our customers and Williams Melbourne, we have measures in place to detect and prevent fraudulent transactions. In the event of suspected fraud, we reserve the right to cancel an order, issue a refund, or request additional information from the customer.
  • If any fraudulent activity is detected, we will immediately report it to the relevant authorities.

8. Refunds & Cancellations

  • If you are eligible for a refund, we will process it using the same payment method used during the purchase.
  • Refunds will be processed within 5 business days after we receive the returned item as per our Returns & Refund Policy.
  • Please note that shipping charges are non-refundable unless the item you received is damaged or incorrect.

9. Payment Disputes

  • If you have any issues with the payment or feel there has been an error, please contact us immediately so we can resolve the matter.
  • In the case of disputes with your payment provider (e.g., chargebacks), we may request you to provide additional documentation or cooperate in the resolution of the issue.

10. Contact Us

If you have any questions regarding our payment process, please feel free to reach out to us:

  • Email: support@williamsmelbourne.com
  • Phone: +61 488 827 343
  • Business Days: Monday - Friday
  • Business Hours: 09:00 AM - 05:00 PM
  • Address: 183 Stanley St, West Melbourne VIC 3003, Australia

We aim to respond to all inquiries within 1 business day.