Returns & Refunds Policy

At Williams Melbourne, we are committed to providing you with high-quality clothing and excellent customer service. If for any reason you're not satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Returns Process

  • We accept returns within 30 days from the date of delivery. To initiate a return, please follow these steps:
  • Contact us at support@williamsmelbourne.com or call us at +61 488 827 343 to request a return authorization.
  • Once approved, ensure the item(s) are in their original condition with all tags attached and unwashed.
  • Pack the item(s) securely and return them to the address provided in the return authorization email.

2. Return Shipping Costs

  • If you have made a wrong order, you will be responsible for the return shipping costs.
  • Return shipping for small packages starts at 30 AUD, and costs may vary depending on the size and weight of the package.
  • If you received a damaged or incorrect item, please contact us within 7 days of delivery to arrange a free return.

3. Refunds

  • Once we receive your returned item(s) and confirm they meet our return policy, we will process your refund within 5 business days.
  • Refunds will be issued to your original payment method.
  • Please note that original shipping charges are non-refundable.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

5. Order Cancellations

We process orders quickly to ensure prompt delivery, so if you wish to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will be happy to assist. Once your order has shipped, it cannot be canceled.

6. Shipping Information

  • We offer Free Shipping on all orders within Australia.
  • Orders are processed within 1-3 business days and shipped within 3-8 business days. The total estimated delivery time is 4-11 business days.
  • Our cut-off time for orders is 10:00 PM. Any orders placed after this time will be processed the next business day.

7. Contact Us

If you have any questions or concerns regarding our Returns & Refunds Policy or need assistance with a return or refund, please don’t hesitate to reach out to us:

Email: support@williamsmelbourne.com
Phone: +61 488 827 343
Business Days: Monday - Friday
Business Hours: 09:00 AM - 05:00 PM
Address: 183 Stanley St, West Melbourne VIC 3003, Australia

We aim to respond to all emails within 1 business day.

Thank you for shopping with Williams Melbourne!