Terms & Conditions

Welcome to Williams Melbourne! We’re thrilled to have you shop with us. By accessing or using our website, williamsmelbourne.com, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree to these terms, please refrain from using our website.

These Terms & Conditions may be updated from time to time, so please check back regularly. Your continued use of the website constitutes acceptance of any changes.

1. General Information

2. Order Processing

  • All orders are processed within 1-3 business days after receiving your order.
  • Orders are shipped within 3-8 business days. The total delivery time will be 4-11 business days.
  • The cut-off time for orders is 10:00 PM (AEST). Orders placed after this time will be processed on the next business day.
  • We only ship to Australia, and shipping is free of charge. Our shipping method is called "Free Shipping."

3. Pricing & Payment

  • All prices on our website are in AUD (Australian Dollars).
  • We accept the following payment methods:

    PayPal

    Visa

    MasterCard
  • Prices may be subject to change without prior notice. However, once an order is placed, the price at the time of purchase is guaranteed.

4. Returns & Refunds

  • Returns: We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and with tags still attached.
  • Return Shipping Costs: If you made a wrong order (e.g., incorrect size or color), you will be responsible for return shipping costs. Return shipping costs for small packages start at 30 AUD and may vary depending on the size of the package.
  • Refunds: Refunds will be processed within 5 business days after we receive the returned item. Refunds will be issued to the original payment method. Please note that original shipping fees are non-refundable.
  • Exchanges: We do not offer direct exchanges. If you want a different item, you must return the original item and place a new order.

5. Order Cancellations

  • We process orders quickly to ensure fast shipping. If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we can cancel it for you. However, if your order has already been shipped, we are unable to cancel it.

6. User Account

  • To make a purchase or use certain features on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password.
  • You agree to notify us immediately if you suspect any unauthorized access or use of your account.

7. Intellectual Property

  • All content on our website, including text, images, logos, designs, and graphics, is the property of Williams Melbourne and is protected by copyright laws.
  • You are not permitted to use any of our content without our prior written consent, except for personal, non-commercial use.

8. Privacy & Data Protection

  • We take your privacy seriously. Your personal data is used only as outlined in our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

9. Limitation of Liability

  • Williams Melbourne is not responsible for any indirect, incidental, special, or consequential damages resulting from your use of the website or any products purchased from us.
  • Our liability is limited to the amount paid for the product(s) in question.

10. Dispute Resolution

  • In the event of a dispute, we will make reasonable efforts to resolve the matter amicably. If the dispute cannot be resolved through negotiation, it will be subject to the laws of Victoria, Australia.
  • Any legal action or proceeding arising out of or related to these Terms & Conditions shall be brought exclusively in the courts located in Victoria, Australia.

11. Modifications to the Terms

  • We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting to this page. Your continued use of the website after such changes constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: support@williamsmelbourne.com
Phone: +61 488 827 343
Business Days: Monday - Friday
Business Hours: 09:00 AM - 05:00 PM
Address: 183 Stanley St, West Melbourne VIC 3003, Australia

We aim to respond to all inquiries within 1 business day.